Clearance / discontinued items - We do not provide refunds, exchanges or store credits on discontinued or reduced items to clear.
All Outlook products have a manufacturer’s warranty period of 12 months.
If you believe an item is faulty, please contact us via our ‘contact us’ page. We may request additional information or photographs of the item to determine whether or not you are entitled to an exchange, refund or repair. We adhere to all Australian laws relating to faulty product returns and will gladly refund or exchange any product deemed as faulty. If the item is deemed faulty it will be up to you to return the item to us before we can send out a replacement or issue a refund.
If the product has been assessed and is not faulty or has been damaged due to inappropriate use, Outlook Australia has the right to refuse a refund or exchange.
If you have purchased an item, you need to provide the original receipt to obtain an exchange, refund or store credit. Unfortunately, if you do not have your receipt we are unable to accept returns.
The good news is, you simply need to hold onto your proof of purchase to access the 12 month manufacturer warranty.
*Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
*Refuse a refund or exchange if the product has been damaged due to inappropriate use.
*Refuse a refund for free or bonus items.