Clearance / discontinued items - We do not provide refunds, exchanges or store credits on discontinued or reduced items to clear.
All Outlookbaby products have a manufacturer’s warranty period of 12 months.
If you believe an item is faulty, please contact us on firstname.lastname@example.org with photos of the fault, and your proof of purchase. We may request additional information to determine whether or not you are entitled to an exchange, refund or repair. We adhere to all Australian laws relating to faulty product returns and will gladly refund or exchange any product deemed as faulty.
If the product has been assessed and is not faulty or has been damaged due to inappropriate use, Outlook Australia has the right to refuse a refund or exchange.
*Please note we do not send replacement items for international orders.
If you have purchased an item, you need to provide the original receipt to obtain an exchange, refund or store credit. Unfortunately, if you do not have your receipt we are unable to accept returns.
The good news is, you simply need to hold onto your proof of purchase to access the 12 month manufacturer warranty.
*Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.
*Refuse a refund or exchange if the product has been damaged due to inappropriate use.
*Refuse a refund for free or bonus items.
*Offer a refund rather than replacement for international orders if the product is deemed faulty.