Returns

‘YES…I will fit’ policy

All Outlook pram accessory products have been uniquely designed to fit all single strollers/prams/buggies.We are so confident it will fit we are offering a money back guarantee.
 
If you have purchased an Outlook pram accessory product and you don’t believe it fits, then please call our office on 03 9720 1622 and speak to our friendly customer service team. if you still cannot get it to fit, we will refund the purchase price of the item/s – simple as that!
 
*Return postage is payable by the customer.

General Returns

All items returned must be returned with the original receipt and be in the original condition and packaging with all manuals and accessories. If you are returning for any reason other than a fault, the return postage is payable by the customer, and shipping costs will be deducted from the refund.

Important

Clearance / discontinued items - We do not provide refunds, exchanges or store credits on discontinued or reduced items to clear.

Faults

All Outlook products have a manufacturer’s warranty period of 12 months.

If you believe an item is faulty, please contact us via our ‘contact us’ page. We may request additional information or photographs of the item to determine whether or not you are entitled to an exchange, refund or repair. We adhere to all Australian laws relating to faulty product returns and will gladly refund or exchange any product deemed as faulty. If the item is deemed faulty it will be up to you to return the item to us before we can send out a replacement or issue a refund.

If the product has been assessed and is not faulty or has been damaged due to inappropriate use, Outlook Australia has the right to refuse a refund or exchange.

No Proof of Purchase

If you have purchased an item, you need to provide the original receipt to obtain an exchange, refund or store credit. Unfortunately, if you do not have your receipt we are unable to accept returns.

Warranty Registration

The good news is, you simply need to hold onto your proof of purchase to access the 12 month manufacturer warranty.

Other Terms

Outlook Australia reserves the right to:
 

*Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in the product being sent away for assessment and a repair, exchange or refund being refused.

*Refuse a refund or exchange if the product has been damaged due to inappropriate use.

*Refuse a refund for free or bonus items.

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