Terms & Conditions

Welcome to the Outlook Australia Pty Ltd website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing or placing an order on this website you agree to be bound by the terms of conditions set out below.

Should you have any questions or queries relating to these terms and conditions please contact the Customer service team by email hello@outlookbaby.com or contact us on +61 3 9720 1622 between 9.00 and 5.00 Monday to Friday.

1. Terms and Conditions

a) The site is owned and operated by Outlook Australia Pty Ltd.

b) When you use our website or any of our services you may be advised that special guidelines or rules apply. Unless, otherwise stated, these guidelines or rules form part of these terms and conditions.

2. Description of Services

a) You are able to benefit by using our website from a large number of online services and resources.

b) We may discontinue providing certain or all of the services on all or part of the website at our discretion and without notice to you.

3. Registration

a) Certain services are only available if you complete the registration process. By completing the registration, you are stating that you are at least eighteen years of age or a minor with parental consent to use our website.

b) When registering, you warrant that the personal information that you provide is true, accurate, current and complete. Please notify the Customer Services Team of any changes to your personal information.

4. Code of Conduct

a) You are not permitted to use our website or any of our services for any reason or purpose which is unlawful, defamatory or harmful.

b) In particular, you are not permitted to transmit anything much may be harmful to our business.

5. Proprietary Rights and Licences

a) All text, software, music, sound, photographs, graphics, video, page layouts, design and any other material that is contained on our website is protected by our and their copyrights, trade marks, patents and other proprietary rights and laws.

6. External Links

a) We may provide links to other websites or resources. These are provided as a matter of convenience and we do not endorse the contents of those websites.

b) We are not responsible for the availability of these websites, not will we be liable in any way for loss or damage which you may suffer by using those websites.

c) If you decide to access linked third party web sites you do so at your own risk.

7. Disclaimer of Warranties; You agree that:

a) Your use of the website is at your sole risk. The website and services are provided on an as is and as available basis.

8. Returns

a) If for any reason you are not delighted with your order please follow our Returns Procedure.

b) In all instances, please contact the customers services team for advice / a returns number.

9. Complaints

a) We aim to satisfy the requirements of all our customers as efficiently and as quickly as we can. We do however, realise that at times things may go wrong. When this happens we will put them right to the best of our abilities as quickly as possible.

b) Should you have a complaint, then please contact the Customer Services Team. Your complaint will be handled confidentially and we will keep you informed throughout the process.

10. Website

a) Use and Storage: We may establish general practices and limits concerning the use of the website and the services that we provide, including limits to the size of the email messages that you may send.

b) Every effort is made to ensure that this website is free from viruses and defects.

c) Outlook Australia Pty Ltd shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

d) Outlook Australia Pty Ltd shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.

 

 


Outlookbaby Privacy Policy

This privacy notice provides you with details of how we collect and process your personal data through your use of our site.By providing us with your data, you warrant to us that you are over 13 years of age.Outlook Australia Pty Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Outlook Australia Pty Ltd

Email address: hello@outlookbaby.com

Postal address: 30 Industrial Park Drive, Lilydale VIC 3140

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at hello@outlookbaby.com.

WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual.We may process the following categories of personal data about you:

Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email,  social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website.

The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data that includes data about your preferences in receiving marketing from us and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business).

Sensitive Data

We do not collect any Sensitive Data about you. Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at hello@outlookbaby.com.

HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services.

MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. You can opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent in the terms when providing your information.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at hello@outlookbaby.com at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors and insurers
  • Government bodies that require us to report processing activities.
  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorization. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within 1 week. Occasionally it may take us longer than a this if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

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