Below are some of the things our customers ask about. Feel free to scroll through, and if you don’t find what you are looking for, please get in contact with us so as we can assist.  We have a fantastic team on hand Monday - Friday from to help you with whatever you might need. 

Does Outlookbaby offer a warranty?

We take great pride in the quality craftsmanship of every product we make. That’s why we offer a 100% craftsmanship guarantee for 12 months. Please keep your proof of purchase.

Please note this guarantee does not cover damages caused by improper care, accidents or natural breakdown of the materials over extended time and use.

All products will be evaluated by Outlookbaby and will be repaired or replaced at our discretion.If you need to make a return or an exchange please head to our Returns/Exchanges page for more information. 

Which shape Autoshade should I choose?

Ensure you have the correct shape for your car or cars - The rectangular auto-shade™ will fit most 4-door vehicles.

If the rear window on your car has a sharply curved or angled outer edge, the curved auto-shade™ will fit better.

If you are not sure which model would fit best, we would recommend you contact us on hello@outlookbaby.com and we will assist you, or head into a store to try them on.

Will an Outlookbaby Pram Liner fit my Pram?

YES! We are extremely proud to have designed one of the only pram liners on the market guaranteed to easily fit all pram models – or your money back!

  • Yes - Our pram liners fit ALL 3 and 4 wheel prams/joggers and pushchairs
  • Yes - Our pram liners are easy to fit (NO threading of harnesses) & no need for fiddly ties to keep them in place
  • Yes - Our unique design accommodates prams with “Quickfold” handles
  • Yes - We mill & dye our own fabrics. We guarantee that only baby safe dyes are used so they are safe for babies with sensitive skin
  • Yes - our pram liners are fully machine washable - even our new Foil print collection!

Our unique design ensures that our pram liners WILL fit your pram model.
Our liners will easily fit any of the pram models below, and more. If your pram is not listed, please contact us via email hello@outlookbaby.com.

*Please note - some pram seats are longer/shorter than others - if you have a particularly compact model of pram, please contact us so as we can provide advice around the best options for your pram. 

Made to fit All pram models including but not limited to -

Baby Jogger, Valco, Steelcraft, Bugaboo, Britax, Joolz, ICandy, Maclaren, Mountain Buggy, Phil and Teds, Quinny, Emmaljunga, Reds Baby, Silver Cross, Uppa Baby, Thule, Stokke, Oyster, Nuna, B.O.B, Babyzen, Babybee, abc

Can I use an Outlookbaby Pram Liner or other Outlookbaby product on my child's car seat?

It is recommended that you contact the manufacturer of your car seat before using any additional products with it. 

How do I correctly secure my Pram Caddy straps?

Please follow the steps below to securely attach your new Pram Caddy using the adjustable velcro straps.

Where can I purchase Outlookbaby products from in store?

You can find the most up-to-date range of Outlookbaby products here on our web store. But if you fancy checking out an Outlookbaby product face to face, you can check out our store finder.

I am buying a gift - do you offer gift wrapping?

We do not currently offer gift wrapping as a standard option, however our team are always happy to help with special requests. Just send us an email or give us a call and we will try our best to assist.

How do I care for my foil print product?

  1. Use a delicate wash cycle, or better yet wash by hand, with cold water and a mild detergent
  2. Do not wash with other items 
  3. Do not use any bleach or stain removers such as Vanish or Sard
  4. Hang dry
  5. Do not iron over foil

Where do you get your sun/shade products tested

All Outlookbaby sun/shade products are tested by ARPANSA. For more information on ARPANSA testing, click here.